The Utility Operations Division's mission is to provide quality customer service and confidentiality to the City of Monroe citizens; to ensure that every Monroe City water meter is read and billed each month; and maintain accurate information as it relates to customers and other departmental inquiries. The Division's employees strive to improve the employee/customer relationship, provide a professional atmosphere, and promote teamwork along with communication amongst each other and other departments.
The Utility Operations Division consists of three different arrears of service which are Customer Service, Billing, and Container Maintenance. Customer Service is the front line for all customer activity at the City Hall Annex. They provide assistance with Monroe City Water Accounts, Property Taxes, Sales Taxes, Occupational Licenses, and Taxicab Certificates. Billing is responsible for reading all city meters, billing for water sewer and trash pickup services, and turning water off/on for nonpayment, new service, and termination of service. Container Maintenance delivers trash containers, maintain inventory of container, and replace/repair trash containers when damaged or stolen.
To start new residential water service, the customer must come in our office located at 316 Breard Street and see a Customer Service Representative. The customer needs to bring the following information:
To terminate Monroe City water service, the customer must come in our office located at 316 Breard Street or call our office at 318-329-2220 to speak with a Customer Service Representative. The customer needs the following information:
To start new commercial water service, the customer must come in our office located at 316 Breard Street and see a Customer Service Representative. The customer needs to bring the following information:
If the corporate office is located out of town and responsible for deposit payment, they can call 318-329-2220 and speak with a Customer Service Representative for further information on how to apply by fax/mail.
To order a trash container, please call 318-329-2220. The representative will need to know:
If you have a complaint for trash/garbage pickup, call 318-329-2209.
For comments or suggestions, please fill out our electronic customer satusfaction survey or fill out our customer survey and turn it in at the City Hall Annex located at 316 Breard Street in the Suggestion box or mail to:
Utility Operations Division
C/O Management Team
P O Box 1743
Monroe, LA 71210
Director of Utilities Operations
Support Service Specialist
Customer Service Supervisor
Container Maintenance Supervisor