• Information Technology department I.T. - city of monroe louisiana

Information Technology (IT)

Monroe Information Technology Department

Mission Statement

The Information Technology department (IT) is committed to serving the business operations of the City of Monroe by providing enterprise-wide integrated system solutions and high-quality end user service to ensure the efficient utilization of technology resources and investments.

Department Overview

Information Technology is responsible for delivering quality services in the areas of systems support, hardware and software, help desk support, network operations, purchasing equipment, and business systems analysis. The IT department provides customer service for all the city's user departments. There are approximately 900 network devices, and over 1,000 individual user accounts located at over 35 locations throughout the City. Our IT department is constantly upgrading computer software and hardware to keep up with the latest technology. The network is complicated and wide-spread, connecting over 35 different buildings across Monroe at speeds ranging from a minimum of a T1 to 30MB/s. The datacenter runs on the latest IBM servers, three X Series servers, and a VMware Center. The IT department helpdesk is manned by a competent staff and is augmented by local college students working in our intern program.


  • Software acquisition services
  • Technology consulting services
  • IT Governance services
  • Policy development
  • Long-term strategic planning
  • Operations management

Network Services Division

  • PC installation
  • Software installation
  • Network support
  • Helpdesk support
  • Applications
  • Internet security
  • Network security
  • Internet and Intranet management

Programming and Systems Management

  • Customized programming requests
  • Application support
  • Outside vendor review
  • Systems analysis support
  • Software evaluation services


Jeshirl Brice

Director of Information Technology
Phone: 318-329-2305
Fax: 318-329-2848

Ben George

Network Administrator
Phone: 318-329-2305
Fax: 318-329-2848

Gwen Elliott

Project Support Specialist
Phone: 318-329-2305
Fax: 318-329-2848

Tawanna Tarvin

Operations Support Specialist
Phone: 318-329-2305
Fax: 318-329-2848

Sharon Bethea

Senior IT Support Specialist
Phone: 318-329-2305
Fax: 318-329-2848

Mary Hobbs

IT Support Specialist
Phone: 318-329-2305
Fax: 318-329-2848

Jennifer Purvis

Programmer Analyst
Phone: 318-329-2305
Fax: 318-329-2848

Garrett Smith

IT Support Specialist
Phone: 318-329-2305
Fax: 318-329-2848