As a Monroe resident, you rely on water, sewer, and trash services. These essential utilities keep homes safe, neighborhoods clean, and the city thriving. Now, with the addition of the Monroe Business Hub, residents also have a convenient new resource for handling utility accounts and other city services in one place.
Water Services
Billing Process
Monroe bills water every month. You can view details and pay your bill at the Utility Billing Department page. It lists rates, due dates, and payment options.
Water Quality and Conservation Tips
The city tests water daily to meet state standards (Louisiana Department of Environmental Quality, n.d.). To save water, fix leaks, take shorter showers, and install low-flow fixtures. You can learn more at the EPA Water Topics page (EPA, n.d.).
Sewer Services
Maintenance and City Responsibility
Public Works staff maintain sewer lines across Monroe. Contact the Public Works Department if you notice backups or blockages. They inspect lines, prevent flooding, and keep the system running smoothly.
Trash and Recycling
Pickup Schedule and Accepted Items
Sanitation crews pick up trash twice per week. Recycling runs every other week. Check the Sanitation Services page for schedules. Accepted recycling items include paper, plastics, and metals.
Monroe Business Hub: A One-Stop Solution
The Monroe Business Hub at 1401 Stubbs Avenue is open Monday through Friday from 7:30 AM to 4:30 PM. It combines several city departments under one roof, including Planning and Urban Development, Engineering, Tax and Revenue, and Utility Billing.
By housing these services together, residents no longer need to travel across the city for different tasks. Instead, the Business Hub provides one destination for managing utilities, paying taxes, and addressing development questions.
Digital Access with PayStar
Along with the new facility, Monroe introduced PayStar, an online payment tool that makes paying utility bills faster and easier. PayStar allows residents to:
- Use QuickPay with only an account number
- Manage accounts with a customer portal
- Set up autopay, go paperless, and track history
- Pay with cards or eChecks
- Get reminders by email or text
This modern system improves accessibility and helps residents stay on top of their utility bills.
Starting or Stopping Service
To start or stop utility service, visit the Contact Us page or call the Utility Billing team. Provide your address and move-in or move-out date.
Bill Payment Options
Residents can pay in several ways:
- Online through PayStar
- By mail with the bill stub
- In person at the Monroe Business Hub
Common Issues and Reporting
If you notice a water leak or sewer backup, contact the Public Works Department. For billing issues, call the Utility Billing office at the Business Hub.
Resources and Contacts
For utility assistance programs, visit the Energy Assistance Programs – LIHEAP site (LIHEAP, n.d.). The Louisiana Department of Environmental Quality site provides information on water quality and environmental protection.
Frequently Asked Questions
- How do I start utility service in Monroe, LA?
Visit the Contact Us page or the Monroe Business Hub to start service. - What are the billing cycles for Monroe utilities?
Utilities are billed monthly. Dates appear on your bill or at the Utility Billing Department. - Where can I pay my water bill?
Pay online at PayStar, by mail, or in person at the Business Hub. - Does Monroe offer online utility bill payment?
Yes. Use PayStar for online payments and account management. - How do I report a water leak?
Call the Public Works Department or use their online reporting system. - What days are trash collected?
Trash is collected twice weekly. Check the Sanitation Services page for schedules. - Are recycling services available in Monroe?
Yes, every other week. The Sanitation Services page lists accepted items. - How do I request a new trash bin?
Submit a request to Sanitation Services or contact the Business Hub. - What happens if I miss a utility payment?
The Utility Billing office will notify you. Late fees may apply if payments are missed. - How can I apply for utility assistance?
Visit the LIHEAP site to check eligibility and apply.