Accessibility Information
MTS Accessibility Information
All MTS buses meet Americans with Disabilities Act (ADA) requirements, offering wheelchair lifts and other features to accommodate riders with disabilities.
MTS buses offer wheelchair lifts and other features to accommodate riders with disabilities. Seats near the front of the bus are reserved for the elderly and people with
disabilities.
In compliance with ADA standards, wheelchairs must be secured on buses. There are two wheelchair securement locations per bus, each are equipped with devices which hold the wheelchairs safely in place. MTS operators provide securement assistance as needed.
Stop announcements at major intersections and transfer points are provided by automated equipment or MTS bus operators.
Service Animals
Service animals trained to perform specific tasks are permitted on MTS vehicles.
Reduced Fares for Seniors and People with Disabilities
Reduced fares are discounted rates for senior citizens aged 65 or older and non – paratransit certified persons with disabilities. The fares are $0.50 per ride, $4.50 for a 10- ride ticket, or $17.00 for a 30-day pass.
Paratransit Services
MTS Paratransit Service, MTS on Demand, is an origin-to-destination, curb-to-curb public transportation service for people with disabilities who are unable to use MTS fixed -route buses. This service is provided to Paratransit-eligible passengers. To learn more about this service or how you can apply, visit our MTS Paratransit Services page.
MTS ADA Discrimination Complaint Process
ADA Complaint Procedure
Monroe Transit System (MTS) is committed to ensuring that no person is excluded from participation in, denied the benefits of, or otherwise subjected to discrimination on the basis of disability in the provision of transit services, in accordance with the Americans with Disabilities Act (ADA), 49 CFR Parts 27 and 37.
1. Definition of an ADA Complaint
An ADA complaint is any allegation of discrimination on the basis of disability in the provision of transit services. This includes, but is not limited to, concerns regarding paratransit eligibility, service accessibility, reasonable modifications, treatment by transit personnel, or maintenance of accessible features.
2. How to File a Complaint
Complaints may be submitted within 180 days of the alleged incident by any of the following methods:
- By Phone: Assistant General Manager – (318) 329-2686
- By Mail or In Person: Monroe Transit System, Assistant General Manager, 700 Washington Street, Monroe, LA 71201
Complaints should include the complainant’s name, contact information, date, and location of the incident, description of the alleged discrimination, and any relevant details or witnesses.
Complaint procedures are available in alternative formats upon request.
3. Acknowledgment of Complaint
MTS will acknowledge receipt of the complaint within five (5) business days. All ADA complaints will be logged and assigned for investigation.
4. Investigation Process
The Assistant General Manager or designee will conduct a prompt and impartial investigation. The investigation may include interviews, a review of documents and operational records, video footage, if available, and consultation with relevant staff.
Investigations will generally be completed within thirty (30) calendar days of receipt of the complaint. If additional time is necessary, the complainant will be notified in writing of the reason for the delay.
5. Written Determination
Upon completion of the investigation, MTS will issue a written determination summarizing the findings, conclusions, and, if applicable, corrective actions taken.
For more information, please contact the MTS Assistant General Manager:
(318) 329-2686
[email protected]
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
