Customer Satisfaction Survey | City of Monroe, Louisiana

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Customer Satisfaction Survey

We want to be sure that you are satisfied with the customer service given at the City Hall Annex building. Please complete this survey to rate your experience with us. Your feedback will be used to improve our service.

1. In your most recent customer service experience, how did you contact the representative?

In Person

By Telephone

2. What form of City business were you taking care of?

Water Bill

Occupational License

Property Tax

Sales Tax

3. About how long did you have to wait before speaking to a representative?

I was taken care of Immediately

Within 3 Minutes

3-5 Minutes

5-10 Minutes

More than 10 Minutes

4. The customer service representative handled my call or office very quickly. Do you agree or disagree?

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

5. The customer service representative was very knowledgeable. Do you agree or disagree?

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

6. What would best describe what happened?

Quickly solved the problem

Kept me waiting on hold

Had to explain the situation several times

Couldn't solve the problem and had to ask for assistance

Gave unclear answers

Other

Patient

Enthusiastic

Listened Carefully

Friendly

Responsive

Courteous

8. How would you rate your overall experience with the customer service representative?

Very Dissatisfied

Dissatisfied

Ok but can be better

Satisfied

Very Satisfied

9. How was the process for getting your problem solved?

Very Poor

Poor

Average

Good

Very Good

10. What suggestion(s) could you offer to better improve the customer's experience in handling business at the City Hall Annex (Taxation & Revenue/Utility Operations Divisions)?

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Zachary Simmons

Director of Utilities Operations
Phone: 318-329-2220
Fax: 318-329-3358

Forms

Authority to Draw Draft
Customer Satisfaction Survey
Lifeline Utility Rate Application
Lifeline Utility Rate Qualifications
Senior Citizen Trash Container Discount Application

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City of Monroe, Louisiana
|
400 Lea Joyner Expressway
|
Monroe, LA 71201

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